RESUME

One Main Financial - Contract - Product Designer - December 2024 -June 2025

Led the help center redesign, enhancing self-service capabilities and reducing customer support dependency.
Conducted discovery research, competitive analysis, and priority mapping to define the MVP launch strategy.
Ensured ADA-compliant designs, validated through in-house user research, improving accessibility and usability of current implementation as a stop gap to the full redesign.

Ahold Delhaize - Contract - Digital Design Strategist -January 2024 - December 2024

Led the end-to-end design strategy for launching a digital wallet experience, collaborating with cross-functional teams and external partners.
Conducted discovery research, competitive analysis, and priority mapping to inform product direction.
Developed a phased launch plan, including in-store testing and iterative staging releases.
Ensured designs met ADA compliance standards and were validated through in-house user research.

Credit Karma - Product Designer -August 2022 - October 2024

Redesigned the loan pre-qualification platform, increasing completion rates by 15%.
Optimized the secured loan experience, driving a 37% increase in click-through rates on partner offers.
Spearheaded A/B testing and iterative improvements for a new front-door user experience.

Levvel.io - User Experience Designer - July 2021 - August 2022

Created and maintained design systems in Figma, improving efficiency across multiple client projects.
Conducted ADA compliance audits and developed remediation plans for accessibility improvements.
Collaborated with cross-functional teams on UX/UI solutions across industries, including fintech, microbreweries, and transportation.
Worked directly with clients to gather requirements, present design solutions, and support research efforts.

WebstaurantStore - Product Designer - December 2020 - June 2021

Designed internal HR and warehouse management systems, modernizing legacy platforms.
Enhanced internal tools with a focus on accessibility compliance and user efficiency.
Created high-fidelity wireframes and prototypes to improve workforce productivity.

Kroger - Digital User Experience Designer - July 2019 - December 2020

Led UX/UI design initiatives for the eCommerce Accelerator team, enhancing the online grocery shopping experience.
Conducted user testing, research, and wireframing to optimize customer journeys.
Designed and maintained a flexible design system that aligned with Kroger’s master brand guidelines.
Partnered with offshore development teams to ensure pixel-perfect product execution.